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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

2 articles tagged #data integration Clear filters

Automotive8 min read
Why Do Technician Efficiency Figures Differ Between the Workshop and the DMS?
Workshop, DMS and payroll each report a different technician efficiency figure. Here is why billed and clocked hours drift apart, how to diagnose it, and what to fix.
26 August 2026
Automotive9 min read
The Cost of Missing an OEM Bonus Target by Three Cars
Missing a bonus tier by three cars is usually a data failure, not a sales one. See how scattered DMS, registration and survey data hides progress until it is too late.
17 July 2026

Why Do Technician Efficiency Figures Differ Between the Workshop and the DMS?

The Cost of Missing an OEM Bonus Target by Three Cars