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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

1 article tagged #sales to support handoff Clear filters

Customer Experience8 min read
Why Do Customers Feel Like They Start Over After the Sale?
Promises and context captured in sales rarely reach support or delivery. Here is how to carry them across your CRM, ERP and helpdesk so customers never re-explain.
24 September 2026

Why Do Customers Feel Like They Start Over After the Sale?