Customer Success9 min read
The Real Cost of Swivel-Chair Work in Service Businesses
Retyping data between screens costs service businesses hours, accuracy and morale. Here is what swivel-chair work really costs, and how to stop paying it.
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Notes from inside the disconnected operation.
231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.
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4 articles tagged #system integration Clear filters
- Customer Success9 min read
Why Your Customer Health Score Is Wrong
A green health score can hide unpaid invoices, a departed champion and an unlogged chat thread. Here is why single-system scores mislead renewals teams, and what fixes it.
- Customer Success9 min read
Ticketing Without Context: Why Support Agents Ask Customers the Same Questions Twice
When your helpdesk can't see orders, contracts or service history, agents ask customers the same questions twice. Here is what that costs a business, and how to fix it.
- Customer Success9 min read
Onboarding New Clients Shouldn’t Take Twelve Emails
Forms, e-signature, CRM, project tools and storage all work alone, but onboarding fails in the gaps between them, where your team becomes the integration.