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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

2 articles tagged #system integration Clear filters

IT Operations8 min read
Go-Live Is the Beginning, Not the End: Why Projects Fail After Launch
Go-live proves the software switches on, not that the business runs better. Here is why implementations decay without an operate phase, and what ongoing ownership looks like.
5 October 2026
IT Operations9 min read
Vendor Sprawl: Who Do You Call When Systems Break Between Two Vendors?
When a DMS, CRM, finance system and WhatsApp each blame the other, the customer pays for it. Here is why multi-vendor businesses need one accountable owner of the links.
16 April 2026

Go-Live Is the Beginning, Not the End: Why Projects Fail After Launch

Vendor Sprawl: Who Do You Call When Systems Break Between Two Vendors?