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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

2 articles tagged #customer success Clear filters

Revenue Operations9 min read
How to Hand Off a Closed Deal to Service Without Losing What Sales Promised
Sales promises get lost between the CRM and the service desk. Here is how to carry commitments, contacts and pricing into fulfilment so customers never repeat themselves.
5 May 2026
Revenue Operations8 min read
Who Owns the Customer After the Sale? Fixing Account Ownership Between Sales, Success and Service
When a deal closes, ownership of the customer often goes vague. Here is how that causes missed renewals and duplicate outreach, and how connected systems make the rules stick.
24 February 2026

How to Hand Off a Closed Deal to Service Without Losing What Sales Promised

Who Owns the Customer After the Sale? Fixing Account Ownership Between Sales, Success and Service