Energy Retail
A fuel and convenience network unifies supply, store and finance across 220 stations
Tank levels, deliveries, store sales and finance ran on four disconnected platforms. We link them so supply, store operations and head office plan from the same numbers.
Outcomes
- station run-outs
- −70%
- emergency deliveries
- −30%
- automated delivery reconciliation
- Daily
- promotion-driven basket value
- +9%
The situation
Run-outs and emergency deliveries were common because tank readings reached the supply team hours late. Store sales and loyalty data sat in separate systems, so promotions were judged on gut feel.
Finance reconciled fuel deliveries against invoices by hand, station by station.
Where the work was leaking
- Tank readings exported and emailed to supply planners
- Delivery tickets re-keyed into ERP
- Loyalty and POS data matched manually for every promotion
- Station managers reporting incidents by phone
What we do in this situation
Phase 1 · Blueprint
We follow a litre of fuel and a basket of shopping through every system they touched, and cost each delay and manual step.
Phase 2 · Build & Link
Tank gauging feeds supply planning in near real time, deliveries reconcile to ERP automatically, and a network command view joins forecourt, store and loyalty performance by station.
Phase 3 · Operate
We monitor the data flows from every station, maintain the integrations and support head-office analysts.
Supply, store and finance stopped arguing about whose number was right, because there was only one.
Client names and identifying details are withheld. Figures describe the scale of change typical of an engagement like this, not a guarantee.
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