Contact Center
Genesys Cloud, centralized in Dojo360
Genesys Cloud keeps doing what it does best. Dojo360 brings its interactions, queues, agent stats into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.
Revenue Pipeline
Deals from Genesys Cloud, live across 5 rooftops · refreshed 32 seconds ago
- Genesys Cloud2mStage moved to Finance on Camry Hybrid
- Inbox6mWhatsApp reply logged to the deal record
- Inventory11mLand Cruiser GXR reserved for test drive
| Deal | Stage | Owner | Value |
|---|---|---|---|
| Test drive | A. Haddad | $68,400 | |
| Proposal | M. Ortiz | $231,000 | |
| Finance | J. Patel | $34,900 | |
| Negotiation | S. Kim | $41,250 |
What the Genesys Cloud connector does
Reviewed against the vendor's official developer documentation.
- Status
- Integrated
- Categories
- Contact Center
- Industries
- All industries
- Regions
- GCC, India, Singapore, Malaysia, US, UK, EU & ANZ
- Dojo360 can pull
- Interactions
- Queues
- Agent stats
- Recordings
- Dojo360 can push
- Contacts
- Callbacks
- Dispositions
- Webhooks
- Yes
- Key limits
- Recording access depends on the retention policy set in the contact center.
- Access requirements
- Admin access to the client account to authorize the connection.
What flows into your Dojo
We map Genesys Cloud to the shared Dojo360 data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.
- Records mapped to the shared Dojo360 data model
- Changes synced in both directions
- Sync health monitored around the clock
Before and after
Data lives in one more tool, and someone exports it by hand when the numbers are needed.
It shows up in the same hub as every other system, ready for reports, automations and alerts.
What your brand gains
One source of truth
No more copies of the same record drifting apart across tools.
Less re-keying
Data entered once is available everywhere it is needed.
Monitored for you
Managed Link watches the connection and fixes it before anyone notices.
Modules Genesys Cloud powers
Once connected, Genesys Cloud data is available to these parts of the Dojo straight away.
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Genesys Cloud and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.