DojoDESK
by The Ninjaz Group
Tickets and support queues linked to each customer record.
$99/mo per location
Included in White Belt, Black Belt, Sensei
- One ticket queue
- SLAs that escalate
- Linked to the record
Overview
Tickets and support queues linked to each customer record.
Tickets, queues, assignments and response timers if you have no help desk.
Shows tickets from your help desk next to the customer record. Your help desk keeps the ticket history.
What it does
One ticket queue
Email, chat, forms and portal requests land as tickets with an owner and a due time.
SLAs that escalate
Tickets about to breach move up the queue and alert a manager.
Linked to the record
Every ticket shows the customer, asset and job it is about.
How it works
- 1
The core runs in every DojoCOMMAND from day one. Every other native app is already installed, so switching one on takes a click.
- 2
Tickets, queues, assignments and response timers if you have no help desk.
- 3
Shows tickets from your help desk next to the customer record. Your help desk keeps the ticket history.
Availability by plan
Open Mat
Not offered
White Belt
Included
Black Belt
Included
Sensei
Included
