DojoINBOX

Overview

Customers message on whichever channel suits them, and the history ends up scattered across personal phones and shared mailboxes. The Unified Inbox brings every channel into one thread per customer, tied to their deals and jobs, with an AI assistant that answers routine questions and hands over to a person with the full context.

Web chat and the AI assistant work out of the box. Other channels use your own accounts.

Sends and receives through your own WhatsApp Business, SMS and email accounts, so your numbers and sender names stay yours.

What it does

• All channels, one thread

  Email, SMS, WhatsApp, web chat and calls are logged against the customer, not the staff member’s phone.

• AI first response

  A trained assistant answers common questions instantly and books appointments, then hands off cleanly to a person.

• Assignment and SLAs

  Conversations are assigned, timed and escalated, so nothing waits overnight without someone knowing.

• Context on screen

  Open deals, jobs, invoices and past conversations sit beside the message you are answering.

How it works

1. 1

   The core runs in every DojoCOMMAND from day one. Every other native app is already installed, so switching one on takes a click.

2. 2

   Web chat and the AI assistant work out of the box. Other channels use your own accounts.

3. 3

   Sends and receives through your own WhatsApp Business, SMS and email accounts, so your numbers and sender names stay yours.

Availability by plan

• Open Mat

  Not offered

• White Belt

  Add-on · $450/mo per location

• Black Belt

  Add-on · $450/mo per location

• Sensei

  Included

Good to know

• WhatsApp messages started by your business need approved templates.
• Calls are logged from your phone system, not placed by DojoCOMMAND.
• SMS sender IDs may need registration in some countries, including the UAE and Saudi Arabia.
• AI features use third-party model providers under our data processing terms.