Unified Inbox
Every customer conversation, one thread, one owner.
Customers message on whichever channel suits them, and the history ends up scattered across personal phones and shared mailboxes. The Unified Inbox brings every channel into one thread per customer, tied to their deals and jobs, with an AI assistant that answers routine questions and hands over to a person with the full context.
- channels in one thread
- 5
- AI first response
- 24/7
- per conversation
- 1 owner
What it does
What it replaces
- Personal WhatsApp accounts
- Shared mailboxes
- Separate chat widgets per website
All channels, one thread
Email, SMS, WhatsApp, web chat and calls are logged against the customer, not the staff member’s phone.
AI first response
A trained assistant answers common questions instantly and books appointments, then hands off cleanly to a person.
Assignment and SLAs
Conversations are assigned, timed and escalated, so nothing waits overnight without someone knowing.
Context on screen
Open deals, jobs, invoices and past conversations sit beside the message you are answering.
Before and after
Service advisor
Before: Answers customers on a personal phone, so nobody else can see the history.
With the platform: Works from a shared inbox where any colleague can pick up the thread.
Customer
Before: Repeats the story every time a different person answers.
With the platform: Gets an answer from someone who can already see the whole history.
See it in the demo
Sample Motor Group
Unified Inbox
Every channel in one thread per customer, with AI first response.
- Hi, is the black SUV on your website still available?
- AI assistantYes, it is at City Showroom and available today. Would you like to book a test drive? I have 10:30 or 2:00 tomorrow.
- 2:00 works. Can I bring my trade-in?
Sample data for demonstration. Changes you make here are not saved.