Capability sheet
Amazon Connect and Dojo360
What the Amazon Connect connector can read and write, how it authenticates, and the limits to plan around.
Amazon Connect- Status
- IntegratedDocs reviewed · Last reviewed 2026-10-20
- Categories
- Contact Center
- Industries
- All industries
- Regions
- GCC, India, Singapore, Malaysia, US, UK, EU & ANZ
- API and auth
- REST API · Mixed
- Dojo360 can pull
- Interactions
- Queues
- Agent stats
- Recordings
- Dojo360 can push
- Contacts
- Callbacks
- Dispositions
- Webhooks
- Yes
- Sandbox
- Available
- Key limits
- Recording access depends on the retention policy set in the contact center.
- Access requirements
- IAM role in the client AWS account.
Amazon Connect is a trademark of its owner and is used here for identification only. See third-party trademarks.
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