Capability sheet

Freshdesk and Dojo360

What the Freshdesk connector can read and write, how it authenticates, and the limits to plan around.

Freshdesk
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Status
IntegratedDocs reviewed · Last reviewed 2026-10-20
Categories
Customer Support & Help Desk
Industries
All industries
Regions
GCC, India, Singapore, Malaysia, US, UK, EU & ANZ
API and auth
REST API · API key
Dojo360 can pull
  • Tickets
  • Customers
  • Agents
  • Satisfaction scores
Dojo360 can push
  • Tickets
  • Comments
  • Customers
Webhooks
Yes
Sandbox
Available
Key limits
  • Rate limit from 200 to 700 requests per minute depending on plan.
  • Rate limits scale with the vendor plan tier.
Access requirements
  • Admin access to the client account to authorize the connection.
Freshdesk developer documentation

Freshdesk is a trademark of its owner and is used here for identification only. See third-party trademarks.

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