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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

1 article tagged #complaint handling Clear filters

Customer Success10 min read
Complaint Handling and Regulatory Expectations in Service Industries
Complaints split across WhatsApp, phone, CRM and email are slow to answer and hard to defend. Here is how service businesses can join them up without replacing their systems.
19 May 2026

Complaint Handling and Regulatory Expectations in Service Industries