AI & Automation9 min read
How to Design a Chatbot-to-Human Handoff That Doesn't Make Customers Repeat Themselves
A chatbot that transfers a conversation without the context behind it isn't automation — it's just a longer queue for the customer.
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Notes from inside the disconnected operation.
231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.
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