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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

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AI & Automation9 min read
Automation That Respects Your People: Removing Drudgery, Not Jobs
Automation should remove the copy-paste work that wears teams down, not the teams themselves. Here is how integrated systems free multi-location operations to do work that needs a person.
20 July 2026

Automation That Respects Your People: Removing Drudgery, Not Jobs