Finance & Cash Flow8 min read
Unbilled Work: How Much Completed Work Never Becomes an Invoice?
Extra work, parts and call-outs often slip between field, inventory and billing systems. Here is how to measure unbilled work and close the gap.
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Notes from inside the disconnected operation.
231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.
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8 articles tagged #field service Clear filters
- Inventory & Assets7 min read
The Cost of Stockouts: Lost Sales, Idle Technicians and Customers Who Don't Come Back
A missing 40-unit part rarely costs 40. Here is how to calculate what stockouts really cost in lost sales, idle technicians and customers who quietly leave.
- Customer Experience8 min read
How to Run Service Recovery When the Problem Started in Another Department
Customers forgive failures but not clueless apologies. Here is how to give your front line the cross-system view and authority to fix problems that started in fulfilment, billing or the field.
- Energy & Industrial9 min read
Why Do Work Orders Stay Open Long After the Job Is Finished?
Technicians finish the job in the field app, but the CMMS and ERP never hear about it — here's why work orders stay open and how to fix it.
- Customer Success8 min read
Field Service Teams: Paper Job Sheets in a Digital Economy
Technicians fix the equipment, but paper job sheets and disconnected apps leak parts, invoices and customer goodwill. Here is how multi-site service teams can close the gap.
- Finance & Cash Flow8 min read
How to Calculate Cost-to-Serve by Customer When the Data Lives in Five Systems
Revenue per customer is easy to find. Cost to serve is not, because it hides in five systems. Here is how to join support, field, discount, return and payment data into one view.
- Finance & Cash Flow8 min read
Why Do You Only Find Out a Job Lost Money After It Closes?
Margin leaks across timesheets, parts, subcontractor invoices and billing. Here is how to link them so you see a job's profit while there is still time to change it.
- Customer Success9 min read
SLA Breaches Start in the Gaps Between Your Systems
SLA breaches rarely come from lazy teams. They come from manual handoffs between ticketing, field service, ERP and scheduling, and that is where the fix begins.