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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

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Automotive10 min read
Fleet and Corporate Accounts: Why B2B Customers Get Worse Service Than Walk-Ins
Fleet and corporate accounts often get slower service than walk-ins because they run on email threads and disconnected systems, and a single account view fixes that.
5 September 2026

Fleet and Corporate Accounts: Why B2B Customers Get Worse Service Than Walk-Ins