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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

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AI & Automation8 min read
How to Build a Practical AI Assistant for Your Operations Team Without Training Your Own Model
You don't need to train a model to build an internal AI assistant. Connect an existing one to your ERP, CRM and helpdesk, then set clear scope and guardrails.
20 February 2026

How to Build a Practical AI Assistant for Your Operations Team Without Training Your Own Model