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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

1 article tagged #kpi definitions Clear filters

Data & Reporting8 min read
How to Define KPIs Once and Use Them in Every System
Sales, finance and service each report a different "conversion" or "margin". Here is how to write one KPI dictionary and enforce it across your CRM, ERP and reporting tools.
7 March 2026

How to Define KPIs Once and Use Them in Every System