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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

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AI & Automation8 min read
How to Use AI to Triage Inbound Emails, Messages and Tickets Across Locations
How to classify, prioritise and route emails, messages and tickets across sites, with clear confidence thresholds that tell you when a person should step in.
15 October 2026

How to Use AI to Triage Inbound Emails, Messages and Tickets Across Locations