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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

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Finance & Cash Flow8 min read
How to Stop Discounts and Concessions From Quietly Eroding Your Margin
Approved discounts and goodwill gestures get lost between CRM, quote, ERP and invoice. Here is how to find the leakage, size it, and make every concession visible and enforceable.
5 May 2026

How to Stop Discounts and Concessions From Quietly Eroding Your Margin