AI & Automation9 min read
The Cost of Automating a Broken Process (and How to Fix It First)
Automating a messy process doesn't fix it — it just helps the chaos move faster. Here's how to tell what to simplify before you automate.
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231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.
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Automating a messy process doesn't fix it — it just helps the chaos move faster. Here's how to tell what to simplify before you automate.
One mistyped SKU doesn't stay one mistake — it becomes a credit note, a re-shipment, three escalations, and an apology email.