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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

1 article tagged #service retention Clear filters

Automotive8 min read
Service Retention After Warranty: Why Customers Drift to Independent Garages
Customers rarely leave over price alone; they drift when reminders go missing after warranty. Connected DMS, CRM, messaging and telematics data keeps them.
8 April 2026

Service Retention After Warranty: Why Customers Drift to Independent Garages