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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

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AI & Automation8 min read
Shadow AI: The Hidden Cost of Staff Pasting Company Data Into Public Chatbots
Staff pasting customer and contract data into public chatbots is a symptom of fragmented systems. A sanctioned, connected assistant removes the reason they do it.
10 May 2026

Shadow AI: The Hidden Cost of Staff Pasting Company Data Into Public Chatbots