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Notes from inside the disconnected operation.

231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.

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IT Operations9 min read
Vendor Sprawl: Who Do You Call When Systems Break Between Two Vendors?
When a DMS, CRM, finance system and WhatsApp each blame the other, the customer pays for it. Here is why multi-vendor businesses need one accountable owner of the links.
16 April 2026

Vendor Sprawl: Who Do You Call When Systems Break Between Two Vendors?