Messaging & Web Chat
Unifonic, centralized in Dojo360
Unifonic keeps doing what it does best. Dojo360 brings its messages, conversations, delivery status into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.
Unified Inbox
Conversations from Unifonic next to every other channel · refreshed 32 seconds ago
- UnifonicnowNew message routed to A. Haddad by vehicle interest
- Pipeline1mThread linked to deal Prado VX
- Automations3hAfter-hours auto-reply sent
| Customer | Topic | Owner | Waiting |
|---|---|---|---|
| Is the Prado still available? | A. Haddad | 1m | |
| Service booking Friday | Service BDC | 4m | |
| Finance pre-approval | J. Patel | 9m | |
| Trade-in photos | Unassigned | 12m |
What the Unifonic connector does
Reviewed against the vendor's official developer documentation.
- Status
- Integrated
- Categories
- Messaging & Web Chat, Phone & Call Tracking
- Industries
- All industries
- Regions
- GCC
- Dojo360 can pull
- Messages
- Conversations
- Delivery status
- Call logs
- Recordings
- Call sources
- Dojo360 can push
- Messages
- Templates
- Contacts
- Call notes
- Webhooks
- Yes
- Key limits
- Outbound templates may need channel approval before use.
- Access requirements
- Admin access to the client account to authorize the connection.
What flows into your Dojo
We map Unifonic to the shared Dojo360 data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.
- Messages, chats and tickets
- Contacts and conversation history
- Reviews and requests
Before and after
Customer conversations are spread across personal phones and inboxes, and leave when staff do.
Every conversation lands in the Unified Inbox, linked to the customer and the deal.
What your brand gains
Nothing on personal phones
Business conversations stay with the business.
Full context
Anyone replying sees the history, the deal and the stock.
Response-time SLAs
Automations escalate anything waiting too long.
Modules Unifonic powers
Once connected, Unifonic data is available to these parts of the Dojo straight away.
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Unifonic and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.