Messaging & Web Chat
Microsoft 365 Outlook, centralized in Dojo360
Microsoft 365 Outlook keeps doing what it does best. Dojo360 brings its shared and personal inboxes into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.
Unified Inbox
Conversations from Microsoft 365 Outlook next to every other channel · refreshed 32 seconds ago
- Microsoft 365 OutlooknowNew message routed to A. Haddad by vehicle interest
- Pipeline1mThread linked to deal Prado VX
- Automations3hAfter-hours auto-reply sent
| Customer | Topic | Owner | Waiting |
|---|---|---|---|
| Is the Prado still available? | A. Haddad | 1m | |
| Service booking Friday | Service BDC | 4m | |
| Finance pre-approval | J. Patel | 9m | |
| Trade-in photos | Unassigned | 12m |
What flows into your Dojo
We map Microsoft 365 Outlook to the shared Dojo360 data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.
- Messages, chats and tickets
- Contacts and conversation history
- Reviews and requests
Before and after
Customer conversations are spread across personal phones and inboxes, and leave when staff do.
Every conversation lands in the Unified Inbox, linked to the customer and the deal.
What your brand gains
Nothing on personal phones
Business conversations stay with the business.
Full context
Anyone replying sees the history, the deal and the stock.
Response-time SLAs
Automations escalate anything waiting too long.
Modules Microsoft 365 Outlook powers
Once connected, Microsoft 365 Outlook data is available to these parts of the Dojo straight away.
More in Messaging & Web Chat
See all integrationsMicrosoft 365 Outlook and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.