Messaging & Web Chat

Zendesk, centralized in Dojo360

Zendesk keeps doing what it does best. Dojo360 brings its support tickets into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.

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Dojo360, powered by The Ninjaz GroupSample Motor Group
ZendeskZendesk synced

Unified Inbox

Conversations from Zendesk next to every other channel · refreshed 32 seconds ago

Open threads
214-6%
First reply
3m 48s-41%
Resolved today
386+9%
Unassigned
12+4
ConversationsActualForecast
Routing
  • ZendesknowNew message routed to A. Haddad by vehicle interest
  • Pipeline1mThread linked to deal Prado VX
  • Automations3hAfter-hours auto-reply sent
Threads from ZendeskLive
CustomerTopicOwnerWaiting
ZendeskOmar K.Is the Prado still available?A. Haddad1m
ZendeskLina S.Service booking FridayService BDC4m
ZendeskRafael T.Finance pre-approvalJ. Patel9m
ZendeskHana M.Trade-in photosUnassigned12m
Illustrative sample. Your Dojo is built around your own Zendesk data, modules and workflows.

What flows into your Dojo

We map Zendesk to the shared Dojo360 data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.

Before and after

Zendesk on its own

Customer conversations are spread across personal phones and inboxes, and leave when staff do.

Zendesk in Dojo360

Every conversation lands in the Unified Inbox, linked to the customer and the deal.

What your brand gains

Modules Zendesk powers

Once connected, Zendesk data is available to these parts of the Dojo straight away.

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Zendesk and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.