Messaging & Web Chat

Twilio, centralized in Dojo360

Twilio keeps doing what it does best. Dojo360 brings its sms and programmable messaging into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.

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Dojo360, powered by The Ninjaz GroupSample Motor Group
TwilioTwilio synced

Unified Inbox

Conversations from Twilio next to every other channel · refreshed 32 seconds ago

Open threads
214-6%
First reply
3m 48s-41%
Resolved today
386+9%
Unassigned
12+4
ConversationsActualForecast
Routing
  • TwilionowNew message routed to A. Haddad by vehicle interest
  • Pipeline1mThread linked to deal Prado VX
  • Automations3hAfter-hours auto-reply sent
Threads from TwilioLive
CustomerTopicOwnerWaiting
TwilioOmar K.Is the Prado still available?A. Haddad1m
TwilioLina S.Service booking FridayService BDC4m
TwilioRafael T.Finance pre-approvalJ. Patel9m
TwilioHana M.Trade-in photosUnassigned12m
Illustrative sample. Your Dojo is built around your own Twilio data, modules and workflows.

What flows into your Dojo

We map Twilio to the shared Dojo360 data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.

Before and after

Twilio on its own

Customer conversations are spread across personal phones and inboxes, and leave when staff do.

Twilio in Dojo360

Every conversation lands in the Unified Inbox, linked to the customer and the deal.

What your brand gains

Modules Twilio powers

Once connected, Twilio data is available to these parts of the Dojo straight away.

More in Messaging & Web Chat

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